Frequently Asked Questions

A telehealth service is a psychological therapy service that is delivered via video conference where both a visual and audio link has been established between a patient and their treating allied health professional.

At Sarah K Psychology we use the ZOOM platform to provide psychological services.

Prior to your appointment:

Decide which device you are going to use for your Zoom session, you can use your phone, iPad, laptop or desktop. If using a handheld device download the ZOOM app on your phone or device via the app store or Google Play. Be sure to do this in plenty of time prior to your appointment. If using your laptop or desktop, you will be prompted to download zoom via the invitation your psychologist sends or you can download here https://zoom.us/download

At your scheduled appointment:

Your psychologist will send you a new ZOOM link via email before each appointment. When you click on the link, follow the prompts. Please ensure you allow your device to use the microphone and camera. Here is a little video that outlines how to join a zoom session https://youtu.be/vFhAEoCF7jg.


Make sure that you have a full battery in preparation Practice placing the phone, iPad, laptop or computer in a suitable and private location so that your psychologist can see you. Make sure the camera and audio is turned on (it is a good idea to practice before your scheduled session time).

You do not need a referral to see a psychologist. However, if you do have a referral from a pediatrician, psychiatrist, or GP, you can claim a Medicare rebate. You may be eligible for up to 10 sessions per calendar year depending on your presenting concerns. If you are referred by a doctor, we will write back to the doctor after the initial consultation, 6th session and 10th session. You will need to return to the doctor for a re-referral after the 6th session. Rebates cannot be claimed for the 7th session without a re-referral. 

All MHCP and Referral letters will need to be forwarded to Sarah K Psychology before your initial appointment can go ahead.

After you have booked your first appointment, you will be emailed a client information and consent form for you to complete and return before your initial consultation. This provides your psychologist with important background information of your presenting issue, which ensures a productive and welcoming first session.

No we are not a registered NDIS service provider, however we do see Self and Plan managed NDIS clients. NDIS clients are treated as private paying clients, we issue invoices to either the client or the plan manager. We do not accept referrals for  agency managed NDIS clients.

Therapy sessions at Sarah K Psychology will begin with an initial assessment, which may take between 1-3 sessions, depending on the complexity of your presentation. You may also be required to complete various assessment tools to ensure your therapist has a complete understanding of your situation, and a base line for measuring effectiveness of treatment.

At the end of the assessment phase your therapist will collaborate with you to create a treatment plan which will include:

  • the focus of your therapy goals
  • treatment approaches to be used and
  • estimated session requirements to reach your goals. 


Following assessment will be the treatment phase which will have clear goals set for each treatment phase agreed upon, timeframe expectations and assessment of effectiveness. Some clients will have multiple treatment phases, while others may have more short-term treatment requirements. 

Telehealth Therapy is suitable for people who:

  • are home due to illness
  • live in regional areas
  • are parents of young children
  • work long hours or shift work
  • travel regularly
  • are unable to find appropriate therapists in their area
  • are unable to get to a Psychologist office for a variety of reasons


Telehealth is Not suitable for everyone

Online therapy is not appropriate for people who need a high level of care, particularly those who have acute mental health issues and/or are medically compromised. If you are unsure whether telehealth therapy is suitable for you, please fill in the contact form and someone will be in touch to discuss your needs.

We charge:

$120 a session for Private Paying Clients

$90 per session for concession card holders

$214.41 for NDIS 

Mental Health Care Plans are charged at full cost less Medicare Rebate.

More information on pricing and eligible rebates can be found on our Services page.

Unfortunately we are not a children’s therapy service. However, we do see clients from 13 years of age and up.

All psychologists are bound by the APS Code of Ethics.

This means that all therapy discussions are confidential – unless you are at risk of harm to yourself or to someone else, or if your psychologist is subpoenaed by the courts. 

At Sarah K Psychology we provide treatment that is targeted, efficient and effective.

The length of your therapy process will vary according to your circumstances and your individual response to treatment. You may only need a few sessions – or you may require longer-term support.

We will evaluate your situation and discuss our expectations with you at the start of treatment.


Cancellation fees are currently set at 50 percent of the scheduled fee if you cancel within 48 hours of your appointment time. The full fee is payable if you fail to attend an appointment without prior notice or cancel on the day of the appointment.